Shipping Policy

Last Updated: 9 August 2026

Here at 4aPet, we place great value on offering a dependable, secure, and transparent delivery service. Each day our team puts in the effort to fine-tune our logistics so that your items arrive with you as fast as possible.

SHIPPING OVERVIEW
Below you will find the typical timeframes and costs that apply to our deliveries within the United Kingdom:
Order Cut-off Time: 4:00 PM Universal Time 
Handling Time: 1 to 3 business days (Monday – Friday)
Transit Time: 4 to 9 business days (Monday – Friday)
Shipping Fee: FREE
Estimated Total Delivery Time: 5 to 12 business days

ORDERING PROCESS
In order to keep your data safe and to guarantee secure handling, we do not take orders over the telephone. Placing your order through our online store is simple:
Selection: Pick the product you want and drop it into your shopping cart.
Account: Sign in to your current account or set up a new one.
Details: Fill in or confirm your shipping and payment information.
Finalize: Wrap up your order. An automated confirmation email will reach you right away.

SHIPPING & TRACKING
Your order will be taken care of by our trusted delivery partners so that it arrives with you safely:
Royal Mail
DPD
DHL Express
As soon as your order leaves our facility, you will receive a shipping confirmation email that includes a tracking number. With this you can follow the status of your delivery in real time.

ADDRESS ACCURACY
Kindly review your delivery address carefully at checkout. 4aPet cannot be held responsible for packages that fail to be delivered because of incorrect or incomplete address details supplied by the customer.
Should a delivery fail as a result of a wrong address, the purchase amount will be reimbursed minus the shipping and handling costs already incurred. To have the items sent to the correct address, a new order will need to be placed.

ADDRESS CHANGES AFTER ORDERING
Do you need to adjust your delivery address after your order has been placed?
Please reach out to us straight away at info@4apet.com.
If your package has not yet shipped: We are able to update the address on your behalf.
If your package has already shipped: Regrettably, we cannot alter the delivery route once the item is in the hands of the carrier.

Contact Information

Store Name: 4aPet
Company Name: Olijf Service
Business Registration Number: 76930246
Tax/EIN Number: NL003125341B64
Email: info@4apet.com
Phone: +316 13038360
Address: Klipperstraat 104, 2282KT Rijswijk, The Netherlands

Customer Service Hours: Monday to Friday: 8:00 AM – 6:00 PM UT / Saturday: 8:00 AM – 5:00 PM UT

We aim to respond to your inquiry within 24 hours.